Terms and Conditions of Booking

 

 

Within these terms…

i.      “VTA”, “we”, “us”, “our” is Victorian Tile Academy Ltd.

ii.    “You”, “your” refers to the person booking the course 

iii.  “Booking” is your request via website, email or verbally

iv.  “Course” is a training course provided by VTA

v.    “Website” is http://www.victoriantileacademy.com

 

1. Introduction

 

1.1. Where you provide us with your details and details of a course you wish to book, these terms and conditions, plus any booking form provided by us, form the basis of the contract through which the Victorian Tile Academy Ltd. provides training courses to you.

1.2. We reserve the right to update or amend these terms in line with changes to our courses, services, client requirements and business priorities. We will try to give you reasonable notice of any major changes.

1.3. The Victorian Tile Academy Ltd. is incorporated in England, Company No: 15862227. Registered office: 7 Bell Yard, London, England, WC2A 2JR (this is not a correspondence address). You can contact our Company Secretary on info@victoriantileacademy.com

1.4. When booking you will be directed to these terms and conditions via a link on or to the VTA’s website. Please read the terms and conditions before booking any course with the VTA. You will be required to confirm that you have read, understood and accepted these terms and conditions before your course booking is completed. In consideration of us accepting your completed booking, you agree (on your behalf and on behalf of any company you work for (as applicable)) to be bound by these terms and conditions.

 

2.    Procedure for Booking

 

2.1. When you submit your booking form online, or you email or call us with booking details for a course, you are making an offer for a place on that course in accordance with these terms.

2.2. Payment must be made in full for the booking to be valid.

2.3. When we have received your booking for a course and have confirmed in writing (which includes e-mail) our acceptance of your completed booking form, we have accepted your offer and, as such, a contract will then exist based on these terms between you and the VTA.

2.4. Where you make a booking on behalf of a company, you and the company will be bound by these terms jointly and severally. Where a booking is made by you on behalf of a company you warrant that you have the authority of the company to do so.

 

3.    Cancellation

 

3.1. If you cancel a booking more than 91 days before the booked course start date, you will receive a full refund of any course fees already paid to us;

3.2. If you cancel a booking between 31 to 90 days before the booked course start date, you will receive, either: an option to transfer your booking on a course of equivalent value on an alternative date, or; a refund of 50% of course fees already paid to us;

3.3. If you cancel a booking less than 30 days before the booked course start date, course fees are non-refundable.

3.4. Courses may only be cancelled by you as detailed in paragraph 3.  If you fail to attend all or part of any course, you will not be entitled to any refund, neither in part, nor in full.

3.5. Any cancellation notice or transfer request (made in accordance with paragraph 4) must be made in writing and sent by email to info@victoriantileacademy.com. Any requests made by telephone will not be accepted.

3.6. Cancellation and transfer requests, as well as refunds of course fees, outlined in paragraph 6.1, are at VTA’s discretion.

3.7. We do not accept any liability for reimbursing or covering any expenses (such as accommodation and travel) incurred by you in connection with attending a course which is cancelled in accordance with this paragraph 6.

1.  Cooling off period

   1. We offer a 14 day cooling off period for course bookings. If you change your mind within 14 days from the booking date and you wish to cancel your booking, we must receive notification within the cooling off period by email to info@victoriantileacademy.com, then we will issue a full refund.

3.8.2.Should you attend a course within the cooling off period, you may lose your right to cancel and any attempt to exercise your right to cancel is at the VTA’s discretion. The pro-rated cost of any course you have attended may be deducted from any refund issued by the VTA

 

4.    Request to Transfer a Course

 

4.1.Your booking may be transferred to another course date, under the following conditions:

4.1.1.Transfer requests received up to 30 days before the course start date will incur no charge. Each course attendee may only transfer to another course once. The new course must be in the same, or similar, location and must be within 3 months of the date of the original course start date, subject to the reasonable discretion of the VTA.

4.1.2. Transfer requests received less than 30 days before the course start date will not be accepted, unless due to circumstances beyond your control under paragraph 5.

4.2. You may substitute your place on a course with another attendee from your organisation. Notice must be sent at least 7 days prior to the course start date by email to info@victoriantileacademy.com. There will be no charge for substitution under these circumstances. 

 

5.    Force majeure

 

5.1. We shall not be responsible for any breach of these terms by the VTA or any third party, where such breach is caused by a force majeure event.

5.2. A force majeure event is any act or event which is outside either parties’ reasonable control and that cannot be attributable to any act or failure to take preventative action by either party (including but not limited to, pandemic outbreak, terrorist attack or threat, adverse weather conditions, industrial action (including that causing travel disruption), natural disaster, tutor bereavement or illness, government order or requirement, school or nursery closures, a failure of public or private telecommunications networks or difficulties with any means of public or private transport).

5.3. If a breach by us is caused by a force majeure event  we will contact you as soon as reasonably possible to notify you of it, and our obligations under these Terms will be suspended for the duration of those circumstances.

 

6.     The Course

 

6.1. We shall use our best and reasonable endeavours to:

6.1.1. provide courses based on these terms in all material respects. We reserve the right to amend course content at any time and without notice; and

6.1.2. fulfil specified course dates and times. Published dates and times are anticipated dates only and may be altered.

6.2. We reserve the right to cancel or vary any course should circumstances so demand. Where a course is cancelled or varied, in a way in which we consider will materially disadvantage you, you will be notified of any cancellation or any variation at least 14 days in advance of the course date. Where a course is cancelled or varied, in a way in which we consider will materially disadvantage you, and you no longer wish to attend the course, you will be entitled to a full refund of course fees you have paid for such a course. 

6.3. We reserve the right to review and vary our fees and these terms as and when appropriate and, where they are varied to your detriment, you will have the option to withdraw from the course and we will refund the fees you have paid for that course.

6.4. We do not accept any liability for reimbursing or covering any expenses (such as accommodation and travel) incurred by you in connection with attending a course which is cancelled or varied by us in accordance with this paragraph 6, or where you have chosen to withdraw from a course, as in paragraph 6.3.

 

7.    Personal Conduct

 

7.1. We require that you conduct yourself in a professional manner during the course time, refreshment breaks and lunch breaks and not do anything, or allow anything to be done, that may cause any damage or loss to the VTA’s goodwill, reputation or professional standing.

7.2. You must not do or allow anything to be done:

7.2.1. that causes damage to any VTA or third party property while attending a course; or

7.2.2. to any other person attending a course, member of VTA staff, VTA consultant or contractor and/or any third party company or individual who is engaged by or on behalf of the VTA or is closely connected to the VTA that may in the VTA’s opinion be considered to be inappropriate, distressing, disrespectful, obscene, embarrassing or otherwise offensive.

 

8.     Intellectual Property, Course Materials & Information

 

8.1. All copyright and other intellectual property rights in all information, text, imagery, logos, content and materials made available to you in connection with a course (whether in hardcopy form or otherwise) or on our website (known together the “Materials“) belongs to the VTA. Materials are to be for your personal use only and not to be used for commercially. You agree to abide by all reasonable instructions and restrictions imposed by the VTA regarding your use of the materials.

8.2. You are responsible for your online security measures when using our website. Links to third party and partner websites are offered for your convenience only and the VTA is not responsible for and has no liability regarding the content or operation of the websites of associated organisations.

8.3. We offer no guarantee or endorsement of the accuracy, currency, performance, completeness or suitability of materials for any particular purpose. You acknowledge that such materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. You should verify independently any information before relying on it. Any communications made by any third party or partner on the website, in the materials or in any other form of media or forum (including verbal, written and non-verbal) is the view of that third party and not of the VTA

8.4. On receiving materials from the VTA, you do not have authorisation to:

8.4.1. copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the materials, without first receiving our written consent;

8.4.2. record on video or take photographs of the course; 

8.4.3. use the materials in the delivery of any other course or training, whether by us or any third party trainer;

8.4.4. falsely state, impersonate, or otherwise misrepresent your identity, including but not limited to misrepresenting your affiliations with a person or entity, past or present; or

8.4.5. remove any copyright or other VTA notice on the materials

8.5. Should you not comply with paragraph 8, we reserve the right to exclude you from the course and, in such circumstances, you will not be entitled to any refund, neither in part, nor in full).

 

9.     Confidentiality

 

9.1. Except with the consent of the disclosing party or as required by law, a court order or by any relevant regulatory or government authority or to the extent that information has come into the public domain through no fault of the receiving party, each party shall treat as strictly confidential all commercial and technical information relating to the other party received or obtained as a result of entering into or performing these terms including (but not limited to) information which relates to the provision of the course, any other party or these terms.

 

10. Limit of Liability

 

10.1.         Nothing in these terms shall exclude or limit any person’s liability where it would be unlawful to do so. This includes for death or personal injury caused by a person’s negligence, or any person’s liability for fraud.

10.2.         Subject to paragraph 10.1, our total liability to you, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising out of or in connection with these terms shall be limited to an amount equivalent to 100% of any fees received by us from you in connection with these terms.

10.3.         Subject to paragraph 10.1, we provide courses to you for your own personal development, and you agree that we have no liability to you for any: loss of profit; loss of business; business interruption or loss of business opportunity; damage to reputation or goodwill; and indirect, consequential or special loss.

10.4.        Except as specified in these terms, all express or implied conditions, terms, representations or warranties (whether implied by statute or otherwise) are hereby excluded to the maximum extent permitted by law.

 

11. General

 

11.1.         These terms form the whole agreement between you/your company and the VTA. Any advertising, listing or description of the courses are published for illustration only and do not form part of the terms.

11.2.         You agree that we may transfer our rights under these terms to any company, firm or person provided that the course will not be adversely affected as a result of such transfer. If we need to, we will contact you in advance of such transfer.

11.3.         Failure or delay by us to action a breach of these terms by you shall not constitute a waiver of any rights and remedies we have in relation to such breach.

11.4.         These terms govern the relationship between you/your company and us. No other party shall have any rights to enforce any of the terms.

11.5.         Each of the paragraphs of these terms operates separately. In the event a court finds part of these terms illegal, the other terms will continue in full force and effect.

11.6.         All notices from you to us should be sent by email, to info@victoriantileacademy.com. We may send any notice to you under these terms to the email address and/or postal address you supplied to us.

11.7.         We will do our best to resolve any disputes over these Terms. These Terms, their subject matter and their formation, are governed by the laws of England and Wales.

11.8.         You and we both agree that these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.